We help you to transform your organization service culture to an Uplifting Service Culture, which enables you to significantly improve your service, empower you to be different based on quality and help you make lasting changes.
For this, an organization must improve its services internally, between departments, functions, geographies and lines of business.
Our expert consultants use 5 steps Service Culture Implementation Roadmap to quickly upgrade service performance and build a service culture that grows stronger overtime. Each of the five key elements in this approach are tailored for your organization, then deployed, reviewed and carefully managed.
How long does a transformation process like this will take?
Based on our experience, the timeline of the transformation can stretch between 9 to 18 months, depending on the size of your organization. Our consultants will work closely with you to plan, implement and sustain the Service Culture Building program.
This transformation is based on Uplifting Service Architecture, which was developed by Ron Kaufman, Chairman and founder of UP! Your service.
*Our Consultants suggest that your team take Service Culture Indicator assessment before starting a transformation process.
