THE PROVEN PATH
to delighting your customers, colleagues, and everyone else you meet
Uplifting Service
Service connects us all. It is at the heart of how we interact, how we communicate, and how we bring value to each other’s lives. So why do we delegate service to a single department in our businesses? Why do we promise customer satisfaction, while we allow inefficient methods and internal politics to frustrate our ability to deliver? It’s time for us to do better.
After more than 25 years helping leaders around the world to do just that, Ron Kaufman delivers the principles behind his proprietary architecture for creating a self-sustaining service culture. With tools, steps and practical advice that have proven effective in business, government, communities, and homes on every continent and in many languages, this book offers a blueprint to making service a part of everything you are and everything you do.
“Kaufman’s relentlessly positive attitude and focus on creating value for others is refreshing in today’s economic climate.”
– Publishers Weekly
Reader’s Discussion Guide
This Uplifting Service Discussion Guide will help you build strong and sustainable service cultures. Key questions for each chapter enable personal reflection and group discussions.
“Contributing to our success is the Uplifting Service Discussion Group hosted digitally with more than 250 team members participating. Each month we read one chapter of Ron Kaufman’s New York Times bestselling book, Uplifting Service, and share our best ideas to each other. This is a revolutionary way to generate new actions to build a strong service culture.”
– Paul Jones, CEO, LUX* Resorts and Hotels
A Personal Message From Ron Kaufman
I believe the readers of this book are people who enjoy making useful contributions. Whether you do this in your work and your community, or in your home and personal life, the service you provide to others creates a more enlightened planet for us all.
Thank you for reading this book and for putting what you learn into action.
My warmest and best wishes to you,
– Ron Kaufman
PRAISE FOR UPLIFTING SERVICE
