About the Event

This is a workshop conducted by Ron Kaufman (a global educator and keynote speaker). Packed with real stories and powerful examples, The Secrets of Superior Service will inspire, educate and motivate you to focus your team towards progress, performance and profit, through proven and easy-to-apply customer service techniques and mindset. The workshop brings clarity, in an entertaining and upbeat manner, giving you the action steps you need for immediate service improvement.

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Key Learning Points

  • Exceed your customers’ rising expectations
  • Stand out with excellent service mindset
  • Climb the stairs to Unbelievable! levels of service
  • Manage your customers’ expectations
  • Appreciate the value of customer complaints
  • Bounce Back! with effective service recovery
  • Shift from blame and shame to taking personal responsibility
  • See the world from customers’ point of view