The Secrets of Superior Service- By Ron Kaufman

About the Event

This is a workshop conducted by Ron Kaufman (a global educator and keynote speaker). Packed with real stories and powerful examples, The Secrets of Superior Service will inspire, educate and motivate you to focus your team towards progress, performance and profit, through proven and easy-to-apply customer service techniques and mindset. The workshop brings clarity, in an entertaining and upbeat manner, giving you the action steps you need for immediate service improvement.

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Key Learning Points

Exceed your customers’ rising expectations
Stand out with excellent service mindset
Climb the stairs to Unbelievable! levels of service
Manage your customers’ expectations
Appreciate the value of customer complaints
Bounce Back! with effective service recovery
Shift from blame and shame to taking personal responsibility
See the world from customers’ point of view

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Who is Ron Kaufman?

If you are looking for a powerful and sustainable differentiaton, which will launch you right in front of your competitors, then I recommend you to participate to “The Secrets of Superior Service” workshop with Ron Kaufman. Ron is the author of “Uplifting Service” best-selling book. He is well known and appreciated service consultant who has worked globaly with many industries. He is recognized especially for his strategic contribution for creating the superior service culture for Republic of Singapore, Singapore Airlines and Changi Airport. Read more…

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TESTIMONIALS

When you think about service and service quality, usually things are perceived as being quite abstract and in most cases a matter of individual perception: each customer and each person has a different idea of what quality is to them, each is surprised, amazed or disappointed by a different thing. Ron Kaufman manages not just to relate all these things to practical, well structured elements of a company’s strategy, but also to pinpoint actionable areas in the audience’s individual businesses. You get an actionable plan for your business. And all this in just one day. His enthusiasm and commitment to his beliefs and strategies are contagious and you leave the room with the same level of confidence and willingness to act as he shows on stage. And it’s never obsolete or boring – I was in the audience twice at his conferences and the impact was just as powerful each time.

David Gedlicka
Chief Executive Officer, Porsche Finance Group Romania

Simple things are usually the key to big results. But simplest things are also the ones most difficult to explain. Ron Kaufman is the most energetic and competent guide to the complete understanding of how to deliver excellence in whatever you do.

Orlando Szasz
Business Angel

Ron Kaufman succeeded, even for a day, to approach in a clear and relevant way the topic of Superior Services, as a natural habit for any organization. The subject of the workshop is highly important for any corporate or entrepreneurial business.

Mihaela Ginju
Partner and Executive Director at Erudio

About the Event

Key Learning Points

Who is Ron Kaufman?

TESTIMONIALS

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