Chat with Service intellect: Nina Brătfălean, Director de marketing, BMW Group România

interviu cu Nina Bratfalean pentru chat with service intellect. directorul de marketing

Pentru că ai foarte multă experiență în marketing, poți să ne spui, în opinia ta, care este rolul departamentului de marketing în Customer Experience? Nina Brătfălean (NB): Experiența clientului cu marca este diferențiatorul final, cel mai puternic, dintre două produse sau servicii similare și contribuie în mod decisiv la opțiunea de cumpărare.

Citește mai mult
/de

Chat with Service intellect: Andreea Stanescu, Vice-President Service Delivery, EMEA, Stefanini

Chat with Service intellect: Andreea Stanescu, Vice-President Service Delivery, EMEA, Stefanini

It is no secret that Stefanini has high CSI when it comes to service delivery, What is the key ingredient for excellent customer service in your organization? Indeed, Stefanini has a high CSI, but when it comes to CSI high is never high enough. Especially when you deal with hundreds of thousands of clients

Citește mai mult
/de

Chat with Service intellect: David Gedlicka, CEO at Porsche Finance Group Romania

David Gedlicka, CEO porsche finance group, Romania. Presenting his thoughts on customer service and a leaders role in improving it.

Here is our latest addition in the series of Chat with Service intellect. This month we had an opportunity to converse with David Gedlicka, CEO at Porsche Finance Group Romania. He shared with us his opinion on Role of Customer Experience in success of any organization. Find our coversation with him below:

Citește mai mult
/de

Chat with Service intellect: Alexandru Bogdan, Marketing Director Baneasa Shopping City.

Alexandru bogdan, marketing director, baneasa shopping city, bucharest romania, presenting his thoughts on customer service.

Last month we talked about an incredible initiative by Baneasa shopping city, their “Underground Parking Project”. We were curious to know more from their team, about their vision behind this project and how they put this vision into practice. Our curiosity was satisfied during our chat with Alexandru Bogdan, Baneasa Shopping City’s Marketing Director

Citește mai mult
/de

Chat with Service intellect: Sonia Nastase, Country Manager at Nestle Nespresso Romania

Sonia Nastase, country manager, nestle nespresso romania. Presenting her thoughts on customer service.

At UP! Your Service all our actions are fueled by our vision “Romania becomes Role Model for Superior Service Globally”. Chat with Service Intellect is a initiative towards this vision,

Citește mai mult
/de