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Does the Voice of Your Customer Drive Your Service Decisions?

Customer satisfaction is important, but customer loyalty and collaboration are even more essential.

Asking questions to capture the “Voice” of your customers and employees is key to improving your future – and theirs. How closely do you listen? How effectively do you share the “Voice” you hear throughout your organization?

This questionnaire will help you quickly evaluate how well you are doing, and how you can quickly improve.

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