Everywhere you look there are more security personnel. This is one reality we share all around the world. In airports, hotels, shopping malls, schools, corporations and public spaces, we see an increasing number of security personnel among us. Often security staff are the first and most visible point of contact with your customers. This trend
https://upyourservice.ro/wp-content/uploads/2020/01/logo-2020.png00UP! Your Servicehttps://upyourservice.ro/wp-content/uploads/2020/01/logo-2020.pngUP! Your Service2016-05-17 02:46:332017-10-25 10:37:37Can Security Staff Enforce Your Service Excellence Brand?
The team at UP! Your Service have been working with our clients and Professor Jochen Wirtz for many years and are happy to report that the April issue of Harvard Business Review picked up our ideas and published a short piece in the Idea Watch section. In this post, we add insights for service
https://upyourservice.ro/wp-content/uploads/2020/01/logo-2020.png00UP! Your Servicehttps://upyourservice.ro/wp-content/uploads/2020/01/logo-2020.pngUP! Your Service2016-04-03 09:18:372017-10-25 10:37:38Harvard Business Review on Revolutionizing Customer Service
I am into the second week of my new job and today, I brought to work a book that has greatly influenced me over the past 10 years. The book, UP! Your Service, is about how we can all step up in our service for one another. I was excited and thrilled at the same
https://upyourservice.ro/wp-content/uploads/2020/01/logo-2020.png00UP! Your Servicehttps://upyourservice.ro/wp-content/uploads/2020/01/logo-2020.pngUP! Your Service2016-03-15 01:28:572017-10-25 10:37:39I am stepping UP to service – and happy to be here!
Sometimes being closed is the best service of all. Around the world, businesses are choosing to stay open longer hours and more days. This includes retailers, banks, brokerages, call centers and service centers. Major holidays, previously sacred ground for closing shop, are also seeing more and more businesses staying open. But is this really increasing
https://upyourservice.ro/wp-content/uploads/2020/01/logo-2020.png00UP! Your Servicehttps://upyourservice.ro/wp-content/uploads/2020/01/logo-2020.pngUP! Your Service2016-03-06 05:06:362017-10-25 10:37:39Can Customer Service Be Improved By Closing Your Doors?
Organizations driving change face a common problem. Internal communications lose momentum over time. While initial launch communications are strong and creative, ongoing communications may get less and less attention. This can derail your progress for change just when new and powerful messages are needed most. Building fresh support for a long-term service culture change requires
https://upyourservice.ro/wp-content/uploads/2020/01/logo-2020.png00UP! Your Servicehttps://upyourservice.ro/wp-content/uploads/2020/01/logo-2020.pngUP! Your Service2016-02-14 21:16:222017-10-25 10:37:40How Effective are Your Service Communications? Take Another Look!
What is your point of view about our point of view that service is the reason we are here? Do you agree (or disagree) with our definition that service is taking action to create value for someone else? What is your opinion about the teaching of UP! Your Service and Ron Kaufman? Your comments can
https://upyourservice.ro/wp-content/uploads/2020/01/logo-2020.png00UP! Your Servicehttps://upyourservice.ro/wp-content/uploads/2020/01/logo-2020.pngUP! Your Service2016-01-07 17:17:502017-10-25 10:37:41It's Your Turn to Speak Up Today (and be Rewarded)
Enjoy this selection of “Top 5” thought provoking posts. Read, reflect, write a comment, and share these ideas with others. Happy New Year everyone! How to Increase Productivity and Improve Service Simultaneously by Ron Kaufman 4 Rules for Getting it Wrong and Right in Building Service Culture by Ron Kaufman Service Staff Orientation Programs: Get
https://upyourservice.ro/wp-content/uploads/2020/01/logo-2020.png00UP! Your Servicehttps://upyourservice.ro/wp-content/uploads/2020/01/logo-2020.pngUP! Your Service2015-12-29 08:07:402017-10-25 10:38:38Top 5 Provocative Posts from 2015
The end of the calendar is a season for celebration and giving of gifts across cultures and religions. Whether we celebrate the season socially, commercially, or spiritually, we understand this is a special time to do something nice for someone else. ‘Someone else’ could include our circle of family and friends, those we work with,
https://upyourservice.ro/wp-content/uploads/2020/01/logo-2020.png00UP! Your Servicehttps://upyourservice.ro/wp-content/uploads/2020/01/logo-2020.pngUP! Your Service2015-12-22 15:07:572017-10-25 10:38:39'Tis the Season to be Giving
“Is smiling a good KPI?” The Chief Strategy Officer of a leading bank leaned forward, lowered her voice, and asked me this sincerely. “We can see our bank tellers on video and observe them serving our customers. Should we set smiling as service standard? Is smiling a good Key Performance Indicator?” I replied (with a
https://upyourservice.ro/wp-content/uploads/2020/01/logo-2020.png00UP! Your Servicehttps://upyourservice.ro/wp-content/uploads/2020/01/logo-2020.pngUP! Your Service2015-12-17 11:43:382017-10-25 10:38:39Is Smiling a Good KPI?
Uplifting Service Group Discussion Guide This complimentary Uplifting Service Discussion Guide will enable you and your team to build a stronger and more sustainable service culture. Key questions for each chapter encourage personal reflection and dynamic group discussions. Use this Discussion Guide to engage and align all the members in your team. Together you will
https://upyourservice.ro/wp-content/uploads/2020/01/logo-2020.png00UP! Your Servicehttps://upyourservice.ro/wp-content/uploads/2020/01/logo-2020.pngUP! Your Service2015-12-02 02:28:322017-10-25 10:38:40Uplifting Service Book – Group Discussion Guide
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Can Security Staff Enforce Your Service Excellence Brand?
Service Communications, UncategorizedEverywhere you look there are more security personnel. This is one reality we share all around the world. In airports, hotels, shopping malls, schools, corporations and public spaces, we see an increasing number of security personnel among us. Often security staff are the first and most visible point of contact with your customers. This trend
Harvard Business Review on Revolutionizing Customer Service
Company Updates, UncategorizedThe team at UP! Your Service have been working with our clients and Professor Jochen Wirtz for many years and are happy to report that the April issue of Harvard Business Review picked up our ideas and published a short piece in the Idea Watch section. In this post, we add insights for service
I am stepping UP to service – and happy to be here!
Company Updates, UncategorizedI am into the second week of my new job and today, I brought to work a book that has greatly influenced me over the past 10 years. The book, UP! Your Service, is about how we can all step up in our service for one another. I was excited and thrilled at the same
Can Customer Service Be Improved By Closing Your Doors?
Industry Updates, UncategorizedSometimes being closed is the best service of all. Around the world, businesses are choosing to stay open longer hours and more days. This includes retailers, banks, brokerages, call centers and service centers. Major holidays, previously sacred ground for closing shop, are also seeing more and more businesses staying open. But is this really increasing
How Effective are Your Service Communications? Take Another Look!
Service Communications, UncategorizedOrganizations driving change face a common problem. Internal communications lose momentum over time. While initial launch communications are strong and creative, ongoing communications may get less and less attention. This can derail your progress for change just when new and powerful messages are needed most. Building fresh support for a long-term service culture change requires
It's Your Turn to Speak Up Today (and be Rewarded)
Uncategorized, Voice of the CustomerWhat is your point of view about our point of view that service is the reason we are here? Do you agree (or disagree) with our definition that service is taking action to create value for someone else? What is your opinion about the teaching of UP! Your Service and Ron Kaufman? Your comments can
Top 5 Provocative Posts from 2015
Service Communications, UncategorizedEnjoy this selection of “Top 5” thought provoking posts. Read, reflect, write a comment, and share these ideas with others. Happy New Year everyone! How to Increase Productivity and Improve Service Simultaneously by Ron Kaufman 4 Rules for Getting it Wrong and Right in Building Service Culture by Ron Kaufman Service Staff Orientation Programs: Get
'Tis the Season to be Giving
Service Culture, UncategorizedThe end of the calendar is a season for celebration and giving of gifts across cultures and religions. Whether we celebrate the season socially, commercially, or spiritually, we understand this is a special time to do something nice for someone else. ‘Someone else’ could include our circle of family and friends, those we work with,
Is Smiling a Good KPI?
Engaging Service Vision, Uncategorized“Is smiling a good KPI?” The Chief Strategy Officer of a leading bank leaned forward, lowered her voice, and asked me this sincerely. “We can see our bank tellers on video and observe them serving our customers. Should we set smiling as service standard? Is smiling a good Key Performance Indicator?” I replied (with a
Uplifting Service Book – Group Discussion Guide
Uncategorized, Uplifting Service bookUplifting Service Group Discussion Guide This complimentary Uplifting Service Discussion Guide will enable you and your team to build a stronger and more sustainable service culture. Key questions for each chapter encourage personal reflection and dynamic group discussions. Use this Discussion Guide to engage and align all the members in your team. Together you will