Sending staff to a customer service training program is an essential investment in today’s changing and competitive environment. But just sending staff to attend a customer service training program is not enough. You should maximize the impact of your investment by following these key guidelines before, during and after the training. Before the customer service
Management retreats are tremendous opportunities to review, assess, align and move your team forward. Get the most out of your next retreat through effective planning, preparation and the employment of customer service skills. These ten keys and customer service skills can help you unlock the amazing power of your meeting: 1. Select your site with
Hiring a professional speaker for a customer service seminar or other event can be an effective way to raise an issue, educate an audience or drive home a business message. Use these top ten ideas to get the most value from your investment in a speaker for a customer service seminar. 1. Use pre-event publicity
Why are some customer service training programs so dull, and others so full of active participation? What makes one trainer plod along, while another is well-known for bringing energy and effectiveness to each session? Over the years I have developed a technique for customer service training that generates active participation every time, even with the
A well-designed, well-delivered customer service training game can get your audience involved with your topic – and with each other. Here are ten great reasons to use a customer service training game or other learning activity at your next conference or special event. 1. Break and melt the ice. Games give everyone the opportunity to
Team building can give a powerful boost to the spirit and effectiveness of any group. Well-designed and delivered team building programs can lead your group to a better understanding, clearer alignment and much stronger motivation to work and succeed together. Organizing a team building event is a big responsibility that does call for customer service
Planning and conducting a successful corporate conference is an enormous and important task. Huge sums of money are usually invested. Huge amounts of time, too! Here are twelve quick tips that adopt customer service skills to help make your big event an even bigger success. 1. Use BIG, CLEAR names on nametags. Use a bold,
Delivering customer service training to a worldwide audience can be a minefield of potential errors, missteps and disasters. Whether you have 30 or 300, it is likely that you will face men and women, old and young, company veterans and brand-new employees, locals and foreigners, married, single or recently divorced, and every possible mix of
