In these short videos, Ron Kaufman explains the rationale, insights, and big ideas behind his three most popular keynote speeches: The Service Keynote, The Leadership Keynote, and The Culture Keynote.
You can enjoy a sampling of all three keynotes this five-minute compilation. Enjoy!
The Service Keynote is not just about customer service, it’s also about internal service because there is a connection between the quality service that someone gets from colleagues and the experience they can create for customers.
The Leadership Keynote is about leading with a passion for service – and how to implement a proven approach to build a culture of service throughout the organization.
The Culture Keynote is about how to capture the power of service culture to create a sustainable competitive advantage.
We hope you enjoy these short videos. For more videos from Ron Kaufman and UP! Your Service, visit www.UpYourService.com/video and http://www.youtube.com/user/RonKaufman/videos
This is great collection and sharing. To me your best key note speech was the Swiss Service Excellence Key note speech with all those wonderful swiss CEO’s. I thought the way you presented it knowing they are a high level audience was just incredible. The examples used, jokes, humor, pair exercises and discussions were just the right thing to do to get going and it kept the audience alive and I did not see in the full key note speech any one playing with their phone unlike other events they would attend. Well Done Ron.